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Location:
250 Hamilton Avenue
Palo Alto CA 94301
Telephone:
Phone: 650-329-2161
Fax: 650-617-3142
Hours:
Customer Service

We offer a variety of programs and services to our utility customers such as rebates for resource efficiency in your home or business, customized energy use reduction strategies through our online Home Energy Analysis program, online account viewing, automatic bill payment through Bank Drafting and rate assistance if you experience an unexpected financial hardship. 

Help for low income customers:  we have a bill discount (Rate Assistance Program), can help you install efficient appliances and weather stripping to keep you comfortable and lower your bills, or help you with a one-time payment through Project Pledge.  Call (650) 329-2333 for information on Project Pledge.

Let Us Hear From You!
We appreciate receiving comments and suggestions from the community. Please take a moment to let us know how we can improve our service.

City of Palo Alto Utilities
Customer Service Center, 2nd floor
250 Hamilton Avenue
Palo Alto, CA 94301
Phone: 650-329-2161
Fax: 650-617-3142

Hours:
Mon-Thu 7:30 - 5:30 pm
Fri 8-5 pm

E-mail: UtilitiesCustomerService@cityofpaloalto.org
Residential Energy Assistance Program
Low income customers can lower their utility bills permanently and improve home comfort with our FREE program.
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My Utilities Account Login
To Register or Login to your Utilities Account
( Visit My Utilities Account )
[more]
Gas Leak Surveyors Checking System
Annual review ongoing through December 2008.
[more]
Photovoltaic (PV) Partners Program

CPAU customers can get rebates for installing solar photovoltaic (PV) systems.


( pv forms and downloads )
[more]
Rate Assistance Program (RAP)
The City of Palo Alto Utilities offers a 20 percent discount to provide financial relief to residents who meet special medical or financial qualifications. Call the Customer Service Center at (650) 329-2333 for additional assistance or send us an email to request an application form.


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Utilities Contacts
View contact information, address info, or order a Utilities emergency contact refrigerator magnet.
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About My Utilities Account
Web-based Internet access to your Utilities account.
( utilities faq )
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Gas Meter Removal
Customers with natural gas meters who do not use the service may request a meter removal.
[more]
Utility Rate Schedules Effective July 1, 2008
Rates for electricity, natural gas, water, refuse, storm drains, and connection fees
( Visit the utility home page )
[more]
Utilities Customer Meter Reading Form
Take your own meter reading and send it to us
( go to the form )
[more]
Home Energy Analysis
Use this online energy analysis tool to identify the best way to save energy in your home.
( Home Energy Analysis )
[more]
Utilities Rules and Regulations
Here is a listing of the current rules and regulations for City of Palo Alto Utilities (CPAU) customers.
( visit Utilities Publications )
[more]
PaloAltoGreen Program
The affordable way to support 100% clean wind and solar power. 
( visit the paloaltogreen home page )
[more]		Windmill
Automatic Bank Draft Program
Fast, convenient, and simple!
Bill payments made easy. Take advantage of our Automatic Bill Payment service, also known as "Bank Drafting."
( utilities forms and downloads )
[more]
Natural Gas Fixed-term Rate Indications
Available rates for natural gas fixed-term rate options
[more]
Questions about a green building project? Ask An Expert!
Ask an Expert is a free hotline service providing customized responses to a variety of green building questions from building professionals and the general public.
( visit the development center home page )
[more]
Furnace Replacement
A standard building permit is used for furnace replacement
( visit the development center )
[more]
Utility Safety Information
Find out how to safely respond to common household situations and potential electric, natural gas, water, and sewer emergencies.
( visit Utilities Publications )
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